PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR PURCHASING OUR PRODUCTS
These Terms of Service govern your use of https://www.sahaviskincare.com and any related sub‑domains, social media pages, and services (together, the “Site”), and the purchase of products from us.
1. INTRODUCTION
1.1 These Terms of Service apply to:
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your use of our Site; and
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the purchase of products (including digital gift cards, if offered) through our Site.
1.2 We are a UK‑based company selling products globally. Certain rights described in these Terms apply only to consumers in the United Kingdom or European Economic Area, where required by law.
1.3 References to “we”, “us”, “our”, or “Sahavi Skincare” mean Sahavi Skincare Ltd, a company registered in England and Wales. References to “you” or “your” mean the user of the Site or purchaser of products.
1.4 You must be at least 18 years old to use this Site or purchase our products.
1.5 These Terms incorporate the following additional policies:
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Privacy Policy
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Cookie Policy
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Shipping Policy
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Refund & Returns Policy
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Medical & Skin Care Disclaimer
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Promotion & Competition Terms (where applicable)
1.6 These Terms do not affect your statutory consumer rights.
2. ACCEPTANCE OF TERMS
2.1 By using our Site or placing an order, you agree to these Terms.
2.2 If you do not agree, you must not use the Site or purchase our products.
3. USE OF OUR SITE & INTELLECTUAL PROPERTY
3.1 All content on the Site (including text, images, branding, product names, designs, and logos) is owned by or licensed to Sahavi Skincare and is protected by intellectual property laws.
3.2 You may:
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view pages in your browser;
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print or download pages for personal use;
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purchase products through the Site.
3.3 You must not:
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copy, reproduce, distribute, or resell Site content;
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use our brand or trademarks without permission;
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use automated tools (scraping, bots) without consent.
4. ACCEPTABLE USE
4.1 You must not use the Site:
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unlawfully or fraudulently;
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to upload harmful, offensive, or misleading content;
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to interfere with Site security or functionality;
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to misuse personal data.
4.2 Breaches may result in account suspension, termination, or legal action.
5. ACCOUNTS
5.1 You may create an account to place orders.
5.2 You are responsible for maintaining the confidentiality of your login details.
5.3 We may suspend or terminate accounts for breach of these Terms.
6. USER CONTENT
6.1 If you submit reviews, images, testimonials, or other content, you confirm you own the rights to it.
6.2 You grant us a non‑exclusive, royalty‑free, worldwide licence to use such content for marketing, promotional, and operational purposes related to Sahavi Skincare.
6.3 We will not use your content in a misleading way.
7. PRODUCTS & DESCRIPTIONS
7.1 Product images are illustrative only. Packaging and appearance may vary.
7.2 We may change or discontinue products at any time.
8. ORDERS & CONTRACT FORMATION
8.1 A contract is formed when we email you confirming order acceptance.
8.2 We may refuse or cancel orders due to pricing errors, stock availability, or suspected fraud.
9. PRICES & TAXES
9.1 Prices are shown in the currency selected and include VAT where applicable.
9.2 International orders may be subject to customs duties, taxes, or import fees, which are your responsibility.
10. PAYMENT
10.1 Payment must be made using accepted payment methods at checkout.
10.2 If payment fails or is reversed fraudulently, we may cancel your order.
11. DELIVERY & RISK
11.1 Delivery terms are set out in our Shipping Policy.
11.2 Risk passes to you upon delivery to the address provided.
12. CANCELLATION & RETURNS – UK / EEA CONSUMERS
12.1 UK & EEA consumers have a 14-day right to cancel their order from the date of delivery, in accordance with the Consumer Contracts Regulations, subject to the conditions below.
12.2 For hygiene and safety reasons, we only accept returns where products:
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are unused and unopened;
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have all original packaging intact;
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are in a resalable condition.
12.3 We do not accept returns of opened, used, damaged, or tampered-with cosmetic products.
12.4 Shipping costs are non-refundable, including the original outbound delivery charge.
12.5 Customers are responsible for the cost and arrangement of return shipping.
12.6 Returned items are inspected upon receipt. If products meet the return conditions, a refund voucher (store credit) will be issued.
12.7 If returned products do not meet the above conditions, no refund or voucher will be issued and the items may be returned to you at your cost.
12.8 Full details are available in our Refund & Returns Policy.
13. INTERNATIONAL CUSTOMERS
13.1 If you order outside the UK:
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you are responsible for import compliance;
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local consumer rights may differ;
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returns and refunds follow our Refund Policy unless local law requires otherwise.
14. MEDICAL & SKINCARE DISCLAIMER
14.1 Our products are cosmetic, not medical.
14.2 Information on the Site is for general information only and does not constitute medical advice.
14.3 Always patch‑test products and consult a healthcare professional if you have a medical condition or skin concern.
15. LIABILITY
15.1 Nothing in these Terms limits liability for:
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death or personal injury caused by negligence;
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fraud or fraudulent misrepresentation;
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breach of statutory consumer rights.
15.2 To the maximum extent permitted by law, we are not liable for indirect or consequential losses.
15.3 Products are supplied for personal use only.
16. FORCE MAJEURE
We are not liable for delays or failure caused by events beyond our reasonable control.
17. CHANGES TO TERMS
We may update these Terms from time to time. The version in force at the time of purchase applies to your order.
18. GOVERNING LAW
18.1 These Terms are governed by English law.
18.2 UK consumers may bring claims in UK courts. International customers submit to the courts of England and Wales.
19. CONTACT DETAILS
Sahavi Skincare Ltd
Registered in England & Wales
Company Number: 16658847
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@sahaviskincare.com
Last updated: 17 December 2025
